Frequently Asked Questions
Everything you need to know about your Apollo electric scooter experience.
How long does shipping take for a new Apollo scooter?
Orders for in-stock scooters are typically processed within 1-2 business days. Shipping times vary by location, but most customers receive their delivery within 3-7 business days via ground shipping.
What is covered under the Apollo warranty?
Every Apollo scooter comes with a 12-month limited warranty that covers manufacturing defects in the frame, motor, and battery. We also offer an optional Apollo Protection Plan for extended coverage against wear and tear.
Can I return my scooter if I change my mind?
Yes, we offer a 14-day return policy for scooters in unused condition and original packaging. Please note that a restocking fee and return shipping costs may apply.
Are Apollo scooters waterproof?
Our scooters feature industry-leading water resistance ratings, typically IP54 or higher. While they are designed to handle light rain and splashes, we do not recommend riding through deep puddles or heavy downpours.
Do you offer financing options?
Yes, we partner with providers like Affirm and Klarna to offer flexible monthly payment plans at checkout, allowing you to ride now and pay over time.
Where can I get my scooter serviced or repaired?
We have a growing network of certified repair centers across North America. You can also access our extensive online technical support hub for DIY tutorials and spare part orders.